Refund & Cancellation Policy
Version 2026-08-15.
This policy covers Crescendo Plus, our only paid product. It applies to every purchase made through this website, in every currency we sell in.
While the beta is running
Crescendo is currently in beta and every feature is free. Nothing is charged and no card is asked for, so there is nothing to cancel and nothing to refund. This policy describes what will apply once paid plans open.
Cancelling
You can cancel at any time, yourself, from Settings → Billing in the app. There is no form to fill in, nobody to ask, and no notice period.
- Monthly and yearly plans. Cancelling stops the next charge. You keep Plus until the end of the period you have already paid for, and it then returns to the Free plan.
- Lifetime. There is nothing to cancel — it is a single payment and it never renews.
Cancelling does not delete your account or your data. That is a separate action, described in the Privacy Policy.
Refunds
Ask within 7 days of a charge and you will get that charge back in full. You do not have to give a reason. This applies to the first charge and to every renewal, and it applies to the lifetime purchase too.
- Monthly and yearly plans. A full refund of the charge in question, within 7 days of it being taken. Your access ends when the refund is issued.
- Lifetime. A full refund within 7 days of purchase. Access ends when the refund is issued.
- Outside the window. Cancelling stops future charges but the period already paid for is not refunded pro-rata. The one exception is below.
If the product is broken
The window above is a no-questions-asked window, not a limit on fairness. If something you paid for does not work and we cannot fix it, ask for a refund and you will get one — whenever that happens to be.
How to ask, and how long it takes
Email support@crescendoverse.com from the address on your account. Say which charge you mean if there has been more than one; you do not need an invoice number, though there is one on every invoice in Settings → Billing if it is easier.
- We reply within one business day.
- An approved refund is issued to the original payment method — the same card, UPI ID or wallet the charge was taken from. We cannot send it anywhere else.
- It reaches you in 5–7 business daysonce issued. That last step is your bank’s, not ours, and we cannot speed it up.
- There is no fee for a refund, and no part of the charge is withheld.
Chargebacks
If you think a charge is wrong, email us first — it is faster, and we will almost certainly just refund it. Raising a chargeback with your bank instead starts a process that takes weeks and that we may have to contest with evidence, which helps nobody.
Changes
If we change this policy we will tell you in the app and by email before it takes effect. The version that applies to a purchase is the one published on the day the charge was taken.
Contact
support@crescendoverse.com — or see the contact page for a phone number and postal address.